help!!! paypal transaction thats not mine

rowanghyll
Contributor
Contributor

Hi

 

I have checked my bank account and two transactions have come out that are paid to paypal. I havent made these transactions and thay aren't showing up on my paypal account. They were ten days ago. I am wondering if someone has opened a paypal account using my bank details. Is this possible? And how do I contact paypal about it? 

 

Thanks

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

Click on the words "Contact us" at the bottom of paypal pages > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent.

OR have you considered contacting Customer Service via Facebook or Twitter?

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.




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