My question is on behalf of a client I act for through my work.
His wife died earlier this year. He informed PayPal and the account was frozen. However, his wife had a balance of about £500 in the account, which needs to be sent to him. Both he and I and my colleague have tried to resolve this with calls and emails, but our emails are never answered. This is really distressing, he just wants closure and we are now in the third month of trying to resolve this.
Click on the words "Contact" at the bottom of your paypal account summary page and use the phone option (if there is one in the country you are in) > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).
When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".
Advice is voluntary. Kudos / Solution appreciated.
