My Bank account shows Paypal payments that I did not authorize, do not show in the Paypal activity

countseb
New Community Member

So I am going through my online banking and random paypal payments keep coming out... I do not know why and they do not appear anywhere in paypal... I am very worried as this keeps putting me in the Minus at my bank which is santander. 

 

I have no idea and i do try to email paypal but to get no responce... 

 

Can someone please help, if they have any idea why!!!

 

My Bank account shows Paypal payments that I did not authorize, these payments do not show in the Paypal activity... HELP!!! 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

Firstly if you pay via paypal then the default funding source is your bank account.

 

HOWEVER the funds don't leave your bank account straight away > paypal credit the seller and then they deduct the funds from your bank account from 2 hours up to 3 days later. So do you think that is why you don't recognise those payments as they are not on the same day you paid??

 

Secondly if you have funds in your paypal balance and then pay someone, paypal will use those balance funds first and anything left over that is owing will be deducted from your bank account, another reason why you don't recognise the amount??

 

Lastly if you have double checked and still don't recognise them then don't email, try one of these 2 ways as they are much better >>>

 

Click on the words "Contact" at the bottom of your paypal account summary page and use the phone option (if there is one in the country you are in) > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".



OR have you considered contacting Customer Service via Facebook or Twitter?

You can send them a personal message from their facebook or twitter pages.

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

 

                                                

 

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