I can't log in to my account to pay for eBay items

[Topgun15]

It's doing my head in. Every time I try to log in to pay via eBay or another merchant. Keeps saying check email address. I know my address and password are correct. This problem started when I got a new iPhone in sept. I can't get on with my iPad either, but can log in if I use the Paypal app. Anyone else having problems?

[PayPal_Conor]

Hi Topgun15,

Welcome to our Community 🙂

That's very strange.

Have you tried removing and re-installing both the PayPal and eBay apps? Are both apps fully updated, as I suspect this might be a compatibility issue with the latest software on your new phone?

If this problem persists though, would you consider reaching out to us on Twitter or Facebook so we can troubleshoot this further?

We are available 24/7 to answer private messages sent through our Facebook page (http://goo.gl/4BO8de) and respond swiftly to any tweets directed towards @AskPayPal!

Conor