Do paypal ever answer the phone?
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Trying to get through on a suspected fraudulent transaction and have been on hold over 30 minutes now.
What sort of customer service is this?
Tried the call me back option and that isnt working, surprise surprise.
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Its the weekend.
Have you considered contacting Customer Service via Facebook or Twitter?
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.
Let us know if there is anything we can help you with on here.
Advice is voluntary.
Kudos / Solution appreciated.
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No, I do not thing they do. Been listening to this recoreded message for TWO HOURS!
As for twitter and FB - no oe is answering there either.
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Hi Paul,
Thanks for posting in the forum.
Sorry to hear that you haven't received a response. If you contact us on our UK Facebook page as advised by Kernowlass, we normally respond within a few hours. If you have any general questions we can help you with here, please let us know.
Jessica
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This is the WORST customer service I have EVER experienced!!! I have tried to contact someone for HOURS! Just to cancel a transaction! By the damn time someone contacts me From PAYPAL this will be 10 times more difficult and this is FRAUD!!!!!!!!! This is TOTAL **bleep**!!!!!!
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You can't cancel a transaction that has completed.
You can contact the seller and ask for a refund OR you can open a dispute for non receipt of item OR item received but not as described.
Advice is voluntary.
Kudos / Solution appreciated.
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A disgrace indeed!!!!! I've called numerous times over numerous days. Still cannot get someone on the phone. Any small business will be out of business in a minute, doing that!!! Yeah! PayPal is too busy making money, instead of helping customers. I need to refund my customer but can't because they locked my account thinking the charges are fraudulent. They are not, because they are my charges. Thanks, Paypal for protecting me from myself!!!!! Unlike you, I care about my customers and I'm raging mad and distressed that I cannot issue a refund!!!! And they won't let me do it by any other means. PayPal is PayEnemy - such a disgrace!!!
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I am still on the phone holding for PayPal for 1 hour and 40 minutes. This s a shame.
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