Ebayer purchased from me. All details correct via Ebay and Paypal. Item delivered and tracked via royal mail so all good.
It as been 3 weeks now and all of a sudden the Ebayer as requested a reverse of a full refund and I do not know why. It as not been mentioned about them returning my item either. The item was delivered to the correct address given.
I've moved your topic to a more appropriate section.
Generally, you'll want to find an amiable solution towards your buyers complaint.
Communicate with them and see what it is they're unhappy about. If you can't find a solution, the case can be escalated and a PayPal representative will look at the complaint and evidence provided.
Nice to finally meet a moderator here on PayPal 🙂 So when will i rank up to a moderator & when will i start getting paid to do this? HaHa. Private Message me IF anything as i would love to talk to you & get to know more about this & moderators! Thank You 🙂~AG.
I am an eBay experienced volunteer member here on eBay & i work closely with eBay specialists to get questions like yours resolved. May i ask if your reffering to an eBay return case or was this case opened through PayPal? IF opened through eBay then, i will gladly help you out with this & provide you with the proper steps needed to take in this matter. Thank You! ~AG.
