[NEED HELP FROM MODs] Misleading warehouse location in description for an ebay seller

[famod]

I made an order from ebay, and I choose a product from a seller that showed "Shipping from Frankfurt, germany" in the description.

Since it's been a couple of weeks already and it was said to arrive in 2-3 weeks, and since I didn't receive a tracking number I contacted the seller to ask if he had any tracking info, and in the mail I got back there were lots of chinese characters.

I think maybe the description is false and the item has been shipped from china instead, how do I report this to ebay/paypal so they can look into this matter?

[sharpiemarker]

Wait until the second estimated delivery date passes first.  If you do not receive anything, file Item Not Received at eBay.  If you do receive your item, check the item asap and if it is counterfeit or not working, file a SNAD.

Read about eBay Money back guarantee for when you open a case:

http://pages.ebay.com/ebay-money-back-guarantee/

[famod]

just a quick update, the due date passed and so I opened a request for receiving my money back, after I exchanged a couple of mails with the seller they agreed to give me a full refund.
the ebay employee from support chat said they are doing some inspection and if and when I will receive the product I will update them as well, with details about shipment (that'd be first hand proof so better than other people's comments) and the item's authenticity (because as I said, buying a flash drive from a chinese retailer means you have a higher chance to get a fake one... by all means I'm just referring to retailers not manufacturers).

[Whac-A-Mole]

Best is to go to a brick and mortar shop like Best buy and examine the item and buy it.

Ebay has a warehouse in NJ which serves as a fullfillment center for Chinese sellers ,they ship to NJ and Ebay ship to you.

I have bought from Chinese sellers based in China and they ship from Singapore.

HK sellers ship from China,UK sellers use dropshipper in China ,the list is long.

If yu win the dispute ,you would have to return the item and overseas return is expensive.

[famod]

I received a refund because the item has not arrived yet, and we are already 2 weeks past the due date... so I won't have to send back anything.

The dispute is closed, it's all on ebay now, and if I get further prood I will just call ebay's support and see if I can aid them.

The fact that ebay has a warehouse in NJ and then ships from it is fair, in this case there's no warehouse and the items seems to be shipped directly from china.

I have a record of over 50 orders from chinese websites, but I decided beforehand that I would be buying from a chinese retailer, weighing risks and benefits... in this case a seller can't just say the item's located in Germany and then ship from china.

[Whac-A-Mole]

you can report him to Ebay and also give him a neg feedback.

Ebay is a flea market,you have to live with the good and the bad.

[famod]

you don't seem to have read my previous message, I already reported the seller, and he's already under investigation...

[Whac-A-Mole]

OK.

we are just volunteers,sometimes weget tired of reading all the squabbles if it gets too long.

but glad you have done something right

[Linc1957]

@famod  eBay Sellers are not required to use tracking so there is no tool or vehicle to "force" the Seller to upload tracking as it simply may not exist.  Your Seller based in Germany could be using a 3rd party drop shipper from China or elsewhere ... which is a huge risk on the Seller's part, especially if the 3rd party is in China.  For now there are 2 important dates you need to keep track of.

30 Days from the original delivery date:  This is the time window eBay allows Buyers to use their Resoltuion Center to process an Item Not Received claim or any other claim.

180 Days from the original delivery date: This is the time window PayPal allows Buyers to process claims in their Resolution Center

Really sorry this happened to you and sincerely hope the item arrives safely.

[ArgenisGonzalez]

Hi famod,

I work real close with eBay specialist & on behalf of members in need of help, i call in to many eBay departments & provide help as i am here to do for you. I see alot has been said & you just simply want your item & to work things out. Let me explain to you how this is going to go which will be one or two ways. As mentioned by Sumiko, DropShipping is a thing on eBay & although most eBay representatives say its allowed on eBay, eBay's head office does NOT want it as they are currently getting rid of sellers who are doing this on their site.  Now, you said you emailed eBay & asked them to investigate this for you & possibly force the seller to add tracking. Here is the issue with that, eBay can NOT force the seller to do anything not even refund you. The seller has the option to either ship with tracking or without & has the option to choose his/her own shipping carrier(s). As for the refund, eBay can tell a seller to refund a buyer but, the seller can always take the money out of his/her reimbursement method forcing eBay having to pay the buyer back but, thats a different story. Once the seller ships an item out thats it, there is nothing the seller or eBay can do as its in the hands of the selected carrier now. Even if eBay was to investigate, what could they possibly do on their end. In fact, if you call eBay, a representative from the resolution team can review this situation & they will tell you the same thing as there is nothing them and the seller can do. Lets say the seller does want to agree to add tracking, there is no way of getting the item back once its in the hands of the carrier(s). The seller on the other hand is not responding to you & if they are then its not in english but eBay cant force them to respond to you in english & if the seller chooses not to respond at all, eBay still cant do nothing about it as they are not forced to respond if they dont want to but, it can affect their selling performance. At this point, eBay assumes that the seller has shipped out the item but without no tracking as thats what i assume as well. The only thing you can do is keep trying to work things out with the seller & maybe the seller might finally respond with useful information. Lastly,(which is probably the way likely to happen) you give it until the estimated arrival date which you have to anyways & IF the item does not arrive then, you can file a 'item not recieved' claim or you can give it a couple more days/weeks which ever you prefer. Now, if the seller for whatever reason, is restricted from eBay then, you can file a claim to get your money back OR you can continue to still wait for the item as they might have gotten restricted after they sent the item out. Keep in mind that you can call for as many moderators as you please but, they can NOT help you in this situation as us members cant help you either & PayPal cant help you & eBay cant help you. ONLY the seller knows whats actually happening but we all can assume that this person probably does not speak english & sent the item out without tracking so all you can do is wait until the estimated arrival date & file a claim for 'item not received' IF you have not recieved your item yet. Now, please be aware that if you try to file a claim here on PayPal first, they will encourage you to 1st file a claim on eBay's site & work things out with them as IF you file a claim here on PayPal 1st then you lose the option to file a claim with eBay. So, lets say you file a claim on PayPal site but its not in your favor, your done & cant file anymore claims where if you file with eBay 1st but lose the case then, you can come here on PayPal & file a claim here. I hope i made it clear now as to what your options are & that you calling out for as many moderators as you please is NOT going to help you & will be wasting your time. Oh, since eBay does not respond to emails usually unless there is a case open, you can always contact them through twitter at @askebay and/or on Facebook by searching up eBay & send them a message. There usually responsive within the 24 hours. This is only if you dont feel like calling in but, if you do want to call in then it will be (866)-540-3229 & ask to speak with the resolution department. I hope i clarified things up as to what your only option is here in this situation. Have anymore questions feel free to ask as the members here are always happy to help! Have a good one! !AG.