How do I find out results of investigation in unauthorized transaction?

[cottagenana]

I was notified by PayPal that a buyer had disputed a transaction and they were putting a hold on the funds while they investigated. I provided copy of order and mailing information. Today I got an email saying PayPal had closed the case and my funds were no longer on hold. When I checked my account, I found they had refunded the buyer. So now the buyer has the merchandise plus a full refund and I can't get to anyone at PayPal to explain what happened. Any I did get in touch with eBay but they said it was a PayPal action so they couldn't help. It's not much money at all but I would like to know what they found. Help!

[Linc1957]

@cottagenana  Apparently the Buyer processed their claim through PayPal and not eBay ... did you check the claim in PayPal's Resolution Center? 

[Whac-A-Mole]

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@Linc1957 wrote:

@cottagenana  Apparently the Buyer processed their claim through PayPal and not eBay ... did you check the claim in PayPal's Resolution Center? 

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depends on what kind of case is open,she could  qualified for Ebay seller protection.

[Whac-A-Mole]

Buyer opens a case on Paypal ,what is the reason for opening a case?

item not received,item not as described or unauthorised transaction.

so you submit mailing information,is there an online viewable tracking number showing it has been delivered?