Checkout problem

kcat1
Contributor
Contributor

When I submit my order for payment I am told " unable to process your payment"  When I select to pay with credit card, I am repeatedly asked for my card details. This came out of the blue? I havent made any changes, to my card or details. Ebay referred me to paypal.     Any ideas here??

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6 REPLIES 6

kernowlass
Esteemed Advisor
Esteemed Advisor

@kcat1

 

Go to your paypal wallet and check your card is still linked to your paypal account and still in date and not expired.


Advice is voluntary.
Kudos / Solution appreciated.
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Whac-A-Mole
Frequent Advisor
Frequent Advisor

You may want to call your cc issuer,sometimes they will block certain merchants.

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kcat1
Contributor
Contributor

Thanks for that info, but it made no difference, I deleted the card details and re entered them, now "this card is not accepted" so I am further away.   

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lancelotme
Frequent Contributor
Frequent Contributor

WHAT CARD is it?

also call your bank and see if they have placed some restrictions

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kcat1
Contributor
Contributor

@lancelotme wrote:

WHAT CARD is it?

also call your bank and see if they have placed some restrictions


It is a Bank of Ireland Mastercard, Unfortunately it is the only credit card I have.  I will check with the bank today. Was it a mistake to remove the card and then try to re enter it?

Thanks guys

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kcat1
Contributor
Contributor

Contaced the bank, the bar stewards blocked the card because of a late payment, should be ok tomorrow when the payment clears.

Thanks for pointing me in the right direction

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