Your account is limited (no possible actions to lift restriction, no help from PP either)

[kyrylo]

Hello, community. I've been with paypal for over 4 years and since then I've never had any problem with the service. I use it mostly for my Ebay business, I pay fees and have already become a PowerSeller. A week ago I figured out I can't recieve payments anymore. I was informed following:

I uploaded all required information (despite suspicious requests of photo id I did upload ALL info to release my account)

But for some reason I couldn't add my phone number, though it has been approved already by sms.

Then I tried to contact all possible support (FB, Twitter, phone call with a robot)

After I recieved formal answers I've continued to login and try my best as situation seemed as a website glitch (I cleared cookies, used different browsers etc)

Since then something changed and now I can't even change phone number and recieve following message:

Please help. I have no idea what to do.

UPD. Moreover today I recieved this message from Ebay:

This is very disappointing as I pay literally loads of fees to Ebay and then being treated like this.

Please help.

[DPCreations]

The image text is too small to read.  Please summarize the issue starting with the reason provided by PayPal.

[kyrylo]

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@DPCreations wrote:

The image text is too small to read.  Please summarize the issue starting with the reason provided by PayPal.

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Click on image to enlarge it.

[DPCreations]

Image is too small.

If you want help, please summarize the problem with sentences

[Whac-A-Mole]

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@kyrylo wrote:

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@DPCreations wrote:

The image text is too small to read.  Please summarize the issue starting with the reason provided by PayPal.

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Click on image to enlarge it.

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it does not enlarge when I click on it.

[sharpiemarker]

Call customer service early and during their business hours.  Press zero or say "agent" when on the line. Get a US rep.  If you get outsource man, hang up.

https://www.paypal.com/us/selfhelp/contact/call

You may need to call a few times so persistence, perseverance and aspirin is required.  Good luck.

[kyrylo]

Just called Paypal today. Was asked a few security questions by "Account Specialist". He doesn't know the reason why my account is limited but promised that he'd passed the information to the "back office" 4 hours later account is still limited. Now Ebay sends me threatening emails so I can lose my account there too (PowerSeller with 100% positive rating and Feedback Score 1353) because I can't pay Ebay fees with my Paypal. 

UPD. called again a minute ago, was asked to reupload SSN number photo. Which I just did. Pending...

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@sharpiemarker wrote:

Call customer service early and during their business hours.  Press zero or say "agent" when on the line. Get a US rep.  If you get outsource man, hang up.

https://www.paypal.com/us/selfhelp/contact/call

You may need to call a few times so persistence, perseverance and aspirin is required.  Good luck.

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[kyrylo]

After sending ALL MY DOCUMENTS to Paypal I recieve email:

PayPal appeal denied

Hello ,

For the safety and security of the PayPal network, we often review accounts for potential risks. After reviewing your account, we have decided to close it because of security issues.

We are making every effort to minimize any disruption to your business.

If your PayPal account balance is zero, and you have no unresolved buyer complaints or chargebacks, your account will remain limited.

-----------------------------------
Disbursement options
-----------------------------------

Option 1. If you owe refunds to any of your buyers, you can use the money in your PayPal account to refund them.

To refund your buyers:
1. Log in to your PayPal account.
2. Click "Contact Us" at the bottom of any page.
3. Click "Contact Customer Service."
4. Under "Choose a Topic," select "Sending/Receiving Money."
5. Under "Choose a Subtopic," select "Refund/Cancel a Payment."
6. Click "Continue" and follow the instructions to refund payments.

Option 2. Money in your PayPal account will be held for 180 days. After 180 days, we'll email you information on how to receive your funds.

We regret any inconvenience this may cause.

Thanks,
PayPal

Good luck dealing with clients this way.