Hello,
Two days ago I was setting up a new Paypal account with my freshly obtained Visa card while filling the form everything seemed to be fine until I had to link it to that account. I received an error message telling me that the card issuer denied my card or something like that, then I got a confirmation e-mail, after clicking on the link it took me to another page which says “Sorry, we couldn’t confirm it’s you”. I tried to change the password multiple times but the same error message came up again.
I realized that I may have provided an address that doesn’t exactly match the one I used for my card. Could that be part of the problem?
Yesterday I found out that I had created an account in 2014 (which I totally forgot about) using a different e-mail but the same phone number & address, it has no bank account/card linked to it. When I tried to link the same card to this one it said that it was linked to another account, the one I’m LOCKED OUT OF !!!!
I upgraded the old one to a business account and changed both my phone number & address, maybe they think I’m a different person trying to steal my personal information. I can definitely confirm my identity if that’s the issue.
I e-mailed Customer Service and they totally ignored the details and instead they just confirmed that indeed my card is linked to the account I made and cannot link it to the old account and that I should get myself a new card. Unfortunately, due to the national laws, I can only get one “electronic use only” card at a time, also I’m a broke college student who’s trying to buy books. I do not care about this account, I don’t even recall creating it, all I want is to access my new personal account that’s linked to my card that has my own hard earned money.
WHAT SHOULD I DO?
Please help, I’m very annoyed.
Looking forward to your reply.
