You are viewing the PayPal Community Archives. This content may be old or outdated. Leave the Archive
Chat with our moderator team every Wednesday between 1-2pm PT (4-5pm ET). Learn more in Community Events
Hello all. My last name changed due to marriage, and I've gone through the name change process on all bank accounts and my driver's license, except on Paypal. I faxed in documentation months ago (marriage certificate and driver's license) and called a few weeks later, only to be told they never got it. I uploaded documentation and waited a few more weeks, then sent them an email asking if they received it, but they never responded. I uploaded documentation yet again and still no response.
Is there something else I'm supposed to be doing? I'm concerned because ALL of my accounts and cards have my updated name, and I'm afraid Paypal will eventually realize my name on their account doesn't match what's on my bank account, and problems will ensue.
I hope it's okay to "bump" this. Does anyone know if there's anything else I should be doing other than faxing in and uploading the documents requested?
Is there someone else I can contact about this besides the default 800 number? They were unhelpful when I called.
Click on Help and Contact at the bottom of the page and then follow to your selected contact method.