Problem signing in

vlzvl
Contributor
Contributor

Hello,

i have a paypal account for some years now and didn't used it for quite some time.

The time i needed to login it asked me for my telephone number like 2********45.

Problem is i don't have this telephone anymore for some years now and when i click

the Try other ways link, it again asks for my telephone.

I do use the e-mail that im login to paypal, can't verify with it and not by ancient number?

thanx

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2 REPLIES 2

Quandary
Advisor
Advisor

You shoud contact customer support direct (suggest phone) or assistance - it's simply not possible to resolve your issue through the community forun.

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vlzvl
Contributor
Contributor

Thanx for the quick reply.

I searched for my case in Message center and all answsers refer to password thing, nothing about what we could do if we don't have our telephone numbers.

Second i tried to send something in written form, to an e-mail or online form etc. anything. Failed again.

It seems your suggestion is simply the only way to resolve but i'm not a native speaker of English and i'm really frustrated.

I'm disappointed but well it's a sign.

Thanx for the help.

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