No Phone Under My Name

HD4L0520
Contributor
Contributor

As the title implies, I do not currently have a phone registered under my name (Family Plan). I got a number to work through a text app but PayPal texts do not show up. Is there an app that works with PayPal?

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1 REPLY 1

PayPal_AshleyM
Moderator
Moderator

Hi HD4L0520,

 

When PayPal tries to verify your identity using a phone, it has to be registered in your name to be used. If not, this wouldn't be an option to verify. You'll need to reach out to us to see what options we have to assist in getting this resolved. I apologize for any inconvenience this may cause.

 

- Ashley M


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