Internal Error message

controlvoice
Contributor
Contributor

Hello, when I click on "Link a Debit or Credit Card"  I get a message that says "PayPal:Internal Error  We are not able to process your request.  Please try again later."  Well, later never seems to come.  How do I get my card linked?

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15 REPLIES 15

DPCreations
Frequent Advisor
Frequent Advisor

It depends on country, card brand, bank, internet browser, and more.

 

You'll need to provid more details.

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controlvoice
Contributor
Contributor

It has nothing to do with the card I want to link. The problem is it won't let me go to the place here you link cards in the first place.  Those are all the details I can give, except country, which is the U.S., if that helps.  It's not that it's rejecting my card, it's not letting me go to the place where I can even give them the card information to begin with.  It just says "Try again later".

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DPCreations
Frequent Advisor
Frequent Advisor

PayPal does not work well with all browsers.

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controlvoice
Contributor
Contributor

The reason I wanted to add a new debit card is because my old one got stolen.  I had no trouble going on PayPal and removing the old debit card, and I'm using the same browser I used for that procedure.  So, I don't think the browser is the problem, and I've added and removed debit cards before using my same browser with never any problems, so the answer lies somewhere else.

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Janet0619
New Community Member

I am having the same problem.  I have done it with this browser before and never had a problem.

 

I sent a message to customer service.  Hoping to get an answer soon. 

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SONSAY41
New Community Member

I'm having the same problem

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zooeyanne
Contributor
Contributor
I'm having the same issue while trying to remove an old card. I've been trying again later for a very long time. USA.
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perrydoss
New Community Member

Hello, I am having same problems, did you ever get it solved?

 

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zooeyanne
Contributor
Contributor
Not yet.
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