Inability to Withdraw Funds

EXKonen5
Contributor
Contributor

Unfortunately I'm not able to withdraw money from my PayPal account for some unknown reason.  I've been using PayPal for years and have not changed any settings so I do not believe that this is a user error.  When I try to withdraw money, I get the following message - "Sorry, but we need more information. Please withdraw money on our Classic site instead."  I'm not sure what information they don't have... Has anyone else seen this?  

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74 REPLIES 74

Doanhai
New Community Member

I have same problem. Please help me 😞

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Filimil
Contributor
Contributor

Hey there! I have the same problem! Did u fix it? Please help me! 

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KayLee1990
New Community Member

Since this morning when i tried to withdraw i had this error Please provide more information. Please withdraw money on our Classic site instead..but still doesent work even after i tried that...what shall i Do?thank yp

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RaymondZheng
Member
Member

Hi, 

 

The withdrawal seems to never work even after verfication and SMS. 

 

Please help

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Whac-A-Mole
Frequent Advisor
Frequent Advisor

@RaymondZheng wrote:

Hi, 

 

The withdrawal seems to never work even after verfication and SMS. 

 

Please help


In USA,you can only withdraw to your bank account,not a card,in the future we may be able to do so.

how old is the fund you are trying to transfer?

  

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Ayesha1
New Community Member
Having the same problem for 2 days what do i do
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Trungnx26
Contributor
Contributor

I got this issue yesterday, What should I do? Why PayPal keep this issue from 2014 to now. They do not fix anything!!!!!!

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Mary_B1
Member
Member

Im having a similar issue just now. The error says 'Sorry, but we need more information. Please withdraw funds on our old website version instead.' Not coolat all.

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zumulko
Contributor
Contributor

Same problem here. After clicking the "withdraw funds" link I was redirected to the old site. Clicking "Continue" at the old site did not cause any effect though.

Seems like some will soon go on some space x trip while others will struggle to withdraw their own money...

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PhucQuachDai
Contributor
Contributor

me too, please help. Thanks

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