Inability to Withdraw Funds

[EXKonen5]

Unfortunately I'm not able to withdraw money from my PayPal account for some unknown reason.  I've been using PayPal for years and have not changed any settings so I do not believe that this is a user error.  When I try to withdraw money, I get the following message - "Sorry, but we need more information. Please withdraw money on our Classic site instead."  I'm not sure what information they don't have... Has anyone else seen this?  

[Cullyforniagold]

For over a month I’ve been waiting for a response to All requested documents I submitted. The help center cannot give me a direct answer and when I have gotten through to a real person all they tell me is, “yes we see the documents have been submitted you need to wait the 3-5 days” well I’ve been waiting OVER A MONTH. This is theft, all my submits documents prove that I am who I say am I am , the funds have cleared the other peoples account , WHY WONT PAYAP ALLOW ME TO TRANSFER MY FUNDS!

[Pinback]

Having the same problem myself right now.  I hope mine magically gets fixed as quickly as yours did!

[Pinback]

PayPal fixed the problem!  Thanks folks!

[Ronah1]

hello sir..how paypal fix your problem?

[mellowmark]

Same problem here - sold some items on ebay as I am moving house - I really need this money for the house move and have spent (wasted) far too much time today trying to get this fixed on top of all the other stuff I have to do with a tight deadline. 

I remember when I had an issue with paypal years ago it took days of emailing and phoning to try and sort it - really don't have the time or patience to go through that experience again right now... 

[PhạmVănHân]

me too

[JereCo]

I'm having this problem now. When I try to withdraw money to my confirmed bank account I get this mesaage "Sorry, but we need more information. Please withdraw money on our Classic site instead."   So I click the link to the classic site, attempt to make the withdrawl from there except when I enter the amount and click continue it loads the exact same page and nothing has changed with my account balances.. what should I do?

[Pinback]

Email customer service and they will have it fixed in a day or two.  That's how it worked for me.  Good luck!

[lucianmarza]

   Same problem here : "Sorry, but we need more information."

   I cannot withdraw on my credit card..

   What should I do?

[DPCreations]

Did you call PayPal customer service for a solution?