I can't login into to my account

alexdg09
Member
Member

Hello,

 

I have changed my phone number and now when I try to log in I'm seeing the Security Checks page asking to send a text message to an old phone number that I don't have any more. What can I do? I have not used for a long time Paypal.

 

Thanks.

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4 REPLIES 4

MSoup
New Community Member

Hey I'm also in the exact same situation. I can't access my old phone number anymore so I can't log in. I also can't call Paypal customer service because I'm in Japan and calling through Skype says I cannot reach them. When I try to email support it asks me to log in, and when I try to log in I'm required to send a security code to my old number again. 

 

What do I do?

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alexdg09
Member
Member

Same problem over here. I live in Canada maybe I can call them but I will like to avoid that.

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DPCreations
Frequent Advisor
Frequent Advisor

I don't understand the fear of phoning PayPal when that is the only likely solution to the problem.

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MSoup
New Community Member

Yeah I dunno why OP didn't. The number just doesn't work for me =/

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