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How to change your PayPal password

Administrator

How to change your PayPal password

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10 REPLIES
New Community Member

Re: How to change your PayPal password

I am not receiving emails with numeric coe to change password, I have checked SPAM and Paypal is not blocked and I cannot change my prime email to see if I can get the code sent to an alternate email address. Any suggestions?

 

 

 

New Community Member

Re: How to change your PayPal password

I was asked to pick a secondary verification method, so either a text or call to my mobile. However, I no longer have that mobile, so cannot receive that text or call. What can I do? Your help greatly appreciated.

Volunteer Advisor

Re: How to change your PayPal password

@somethingeneric

 

Call PayPal using the "Help Center as a Guest" link on this page...

https://www.paypal.com/selfhelp/contact/call

Other contact options are Twitter via @AskPayPal https://twitter.com/askpaypal or Private Message on PayPal's Facebook page at...

https://www.facebook.com/PayPal

-Sandy

Member

Re: How to change your PayPal password

I have it tried reset my password and 3 days in a row , clicking the mail, sends me to a page that tells me I can not verify my identity
Member

Re: How to change your PayPal password - doesn't work

For the last two days I've been trying to update my password.

 

I go to https://www.paypal.com/myaccount/settings/password/edit/, enter the old and new password, click Change Password and I get:

 

     We're sorry. We seem to be experiencing a problem right now. Please try again later.
 
For twenty-four hours or more?
 
Also, I was looking for "report a fault with this site" form but couldn't find one (apparently there are never any faults) so I used a contact form. Have not received any email.
Tags (3)
New Community Member

Re: How to change your PayPal password - doesn't work

I've tried the same page to update my password also.  I use a password generator, and I'm required to right click on the password lines for it to work.  Right click on the current password line and then right click on the "generate password and confirm lines".  It doesn't work.  It worked at one time because I used to to create the current password.  I should be able to copy the password from my password vault and paste it into the "current password" line, but the context  menue has no "paste" line. 

New Community Member

Re: How to change your PayPal password

I need help. I need someone to email me back Smiley Sad
Member

Re: How to change your PayPal password

Only got the standard how to change the password boilerplate emails from support.

 

FInally figured it out for myself - my new password contained spaces! Smiley Frustrated

 

I think the error message should have suggested there was something wrong with my new password or had a little prompt about what constitutes a valid PayPal password.

 

Instead the message implied there was a technical issue on the back end.

New Community Member

Re: How to change your PayPal password

Hello can someone help me im lost I created this account but My credit card is on the another one.

I lost the password of my first account when I try your trick I get this :

>>Sorry, we couldn't verify your account using our automated system.<<

IS there a way to talk with admin in PM?