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Hello alll,
I have changed my email address and need to edit my old one. I tried and paypal does not allow me to do so. How can I edit it to apply my new email address?
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The step you didnt mention is that you must CONFIRM your new email address by replying to to the confirm email sent by PayPal. You will not be offered the option to change the new email to primary, even though it shows on your email list, until you reply. Once you confirm, then you have to click 'update' to get to the check-box on the next screen. Once you check the box and go back to settings, you can delete the old address.
Its a stupid system but works eventually. Why they dont just have a 'primary' check box on the list is beyond me.
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actually you can add a secondary mail adress and then eventually Paypal will reply to this adress and make you confirm it. It is just confusing as you cannot delete the primary adress
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As Layla has already posted, click on the "+" symbol in the email address box to add a new email address. After the new email address is confirmed, click on the "pencil" icon to edit your newly confirmed email address. This will open a new page where you can click on the "make primary" box and then click on the blue "Change" button.
If you wish to delete the old email address, click on the "trash can" icon next to that email address. Suggestion... it's best to not delete an old email address from your PayPal account until you're absolutely positive that it's no longer being used for any service, such as accepting payments for eBay sales.
-Sandy
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Thanks for that! It worked fine. Certainly NOT intuitive, to 'edit' the new added email address, to make it primary. One would think to 'edit' anything, it would be the original primary email address. Anyway, it worked fine, but I should point out that there is no "pencil" icon to work with (Mac OS?) but the 'edit' link does the job. Thanks again! rbridge3
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I've tried this countless times but always get the same error message saying that my primary emai address cannot be changed or deleted.
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