How do I submit a 5MB file to prove my address?

[HeardVenus]

Hi,

I currently have account limitations, I completed some, but I couldn't figure this one out. I have an account limitation which says that I need to prove my address associated with my account. But it says the file needs to be atleast 5MB long, how will I fix this? Thanks!

[Snow-Cat]

I believe that the file cannot exceed 5mb.

[HeardVenus]

But when I submit a file, it wouldn't let me submit, it says the file has to be 5mb each

[Snow-Cat]

You may want to contact customer service for assistance - all we can share is that there are limits on the file size meaning if a file is larger than what is stated, then it can't be uploaded.