Getting notices of PayPal inquiries that aren't mine

[wworthey]

Why do I keep getting emails that there is activity and email inquiries re: my PayPal account BUT I'm not using it or making inquiries?  Rhetorical question but really think I'm being hacked, the full effect of which hasn't hit me yet.   I was also recently also charged for a purchase (approx $100) I didn't make and it took a long time and lot of effort to get it resolved.  I was unable to find an actual person to talk to which unfortunately made this a greater effort than it needed to be.  Any thought on being able to keep the account open but get more responsiveness and helpful customer service?  Thank you!

[Quandary]

When working with PayPal or other businesses, getting to speak with the right person is the luck of the draw - some people will go over and above to resolve an issue while others take a route of least resistance.

Since you have had an issue with your account, have you changed your password and security questions ?   If no, you should do that right away.  Another thing to consider is setting up a security key, it's basically two-step authentication whereas everytime you login, you will get a code via your phone, you would then enter that code to continue to your account.  Here's some info on this.