Death in the Family

[mxalvarez]

Does anyone have the fax number or address where I can send death certificate to close a family members account in the US?

[Whac-A-Mole]

ask the lawyer to call Paypal legal dept

[PayPal_Ashley · Accepted solution]

Hi @mxalvarez, 

Thanks for stopping by the PayPal Community Help Forums. I'm sorry to hear about the loss of a family member. 😞 We know how difficult times like this can be. 
 

To close the deceased's account, we'll ask for some documents to complete the closure request:

• A cover sheet from the executor (or a person who is duly appointed or authorized to administer the estate of the deceased customer) identifying the account by the primary email address, stating that the account holder is deceased and that the executor wishes to have the PayPal account closed.
• A copy of the death certificate for the account holder.
• A copy of a government issued photo ID (such as a driver’s license, passport or state-issued ID) of the executor of the estate.
• Legal documentation or a copy of the will that identifies the executor of the estate.
• Letter that specifies what to do with any money that remains in the account.

We can disburse any money that remains in the account in one of the following ways:

• The executor will request a check in the name of the deceased account holder. The executor will request the check  through the PayPal account. 
• Transfer the balance to the bank account linked to the PayPal account. The executor will have access to the deceased customer’s bank account.

To obtain the correct fax number, you would want to reach out to our customer support team. Customer support can be reached by clicking "Help & Contact" on the PayPal website, @AskPayPal on Twitter or the PayPal Facebook page. 

I hope this helps!

-Ashley