Chromebook Issue with viewing statements

speedracer12
Contributor
Contributor

I have always used Chromebook with paypal. I bought a new chromebook and when I click to view statements a new window pops up and for a split second I can my statement then the screen goes blank. Any setting changes do I need to make? 

 

Thanks 

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Snow-Cat
Advisor
Advisor

Not sure this is a PayPal issue.

 

* Switching to an alternative Web browser such as Microsoft Internet Explorer or Mozilla Firefox can determine whether your problems are restricted to Google Chrome.   If websites can be accessed without issue in an alternative browser, try clearing out the cache and cookies stored by Chrome from the Settings page.   Switching off the "Predict network actions to improve page load performance" option under the Privacy heading may also fix the problem. Uninstalling the software and then reinstalling the latest version from the official Google Chrome website can help.   This process resets the browser settings, clears away any corrupted temporary files or settings from disk, and applies the latest compatibility updates and bug fixes from the developers.

 

* Faulty extensions and add-ons running on top of Google Chrome can also affect the browser's functionality. Choose "Tools," then "Extensions" from the Chrome menu to see a list of installed extensions. Disable or remove the extensions one by one, restarting Chrome each time, to check if any of these tools are causing issues.

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Solved

Snow-Cat
Advisor
Advisor

Not sure this is a PayPal issue.

 

* Switching to an alternative Web browser such as Microsoft Internet Explorer or Mozilla Firefox can determine whether your problems are restricted to Google Chrome.   If websites can be accessed without issue in an alternative browser, try clearing out the cache and cookies stored by Chrome from the Settings page.   Switching off the "Predict network actions to improve page load performance" option under the Privacy heading may also fix the problem. Uninstalling the software and then reinstalling the latest version from the official Google Chrome website can help.   This process resets the browser settings, clears away any corrupted temporary files or settings from disk, and applies the latest compatibility updates and bug fixes from the developers.

 

* Faulty extensions and add-ons running on top of Google Chrome can also affect the browser's functionality. Choose "Tools," then "Extensions" from the Chrome menu to see a list of installed extensions. Disable or remove the extensions one by one, restarting Chrome each time, to check if any of these tools are causing issues.

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speedracer12
Contributor
Contributor
Thank you as it was one of the extensions. Took some time but all is working fine now.
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