Cannot provide proof of adress

patrickmcc
Contributor
Contributor

I have used paypal before and have had no issues until recently. I added funds to my account to purchase a new computer only to find that my account had now been limited. Following the appropriate steps I realised due to my situation, I cannot provide any of the listed proof of address documentation. I tried to use a bank statement as it is the only form of documentation that has my current address and name but it was rejected. I emailed PayPal but they have been less then helpfull only saying that a bank statement isn't valid and re-stating the documents I must submit, completetly IGRNOING the actual problem that I cannot submit those documents. So now almost all my savings are frozen in this account and I cannot do anything about it. Is there any way to resolve this.

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3 REPLIES 3

DPCreations
Frequent Advisor
Frequent Advisor

PayPal now has very tight security controls.  You must submit the required documents to confirm your identity as reqeusted by PayPal.

 

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patrickmcc
Contributor
Contributor

So the money I've been saving all year to buy a computer is untouchable. Great. 

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lancelotme
Frequent Contributor
Frequent Contributor

can you ask them to send you a check,but then it will go to the old address you have.

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