Cannot close account

JFritsch
New Community Member

I would likt to close my Paypal account because I do not need it any more. I try since one week every day. I always get the error "This account cannot be closed at this time because there are outstanding payment authorizations. Please try again after the authorizations have been settled or voided.". However, there is nothing outstanding, the account is on zero etc..

 

I have two times contacted support and asked them to help me and explain me step by step what I can do to get this resolved. No reply. The case just disappeared silently from my open cases!

 

What can I do?

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1 REPLY 1

snowshoe
Frequent Advisor
Frequent Advisor

Unfortunately as this is a member to member help group, we cannot resolve issues such as this. You have to contact customer support direct, here's two other options to try:  Twitter @AskPayPal or via Private Message on their Facebook page at https://www.facebook.com/PayPal

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