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Cannot Verify account, Bank account already added?

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Contributor

Cannot Verify account, Bank account already added?

I am trying to receive a payment, but am told I am not Verified. My Bank account is already confirmed in my account. When I follow the links to verify my account, it requests that I enter my Bank Account info. I enter all of my info, and it states that my Bank Account is already added and I cannot go any further. This is driving me mad, since I have 100's of dollars that I cannot accept until this is verified. Any help is really appreciated.

3 REPLIES 3
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Frequent Advisor

Re: Cannot Verify account, Bank account already added?

you do not confirm your bank account,you verify your bank account.

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Contributor

Re: Cannot Verify account, Bank account already added?

Well my Bank account is listed as Confirmed, and there is no way to Verify it from my Wallet. Here is a screenshot of the Bank Account.Confirmed.jpg

Moderator

Re: Cannot Verify account, Bank account already added?

Hi @kevinrmoon!

 

Sorry about all of the frustration with trying to accept a payment on your account. 😞 It appears there is currently a known issue with accounts where a bank is confirmed but the account verification isn't showing. Our engineers are currently working to resolve the matter. 

 

I can completely understand why you'd feel the way you do and I apologize for the inconvenience. Please reach out to our customer support team so we can help you with accepting the payment. Customer support can be reached by clicking "Help & Contact" on the PayPal website, @AskPayPal on Twitter or the PayPal Facebook page.  

 

Thank you for your patience with us. Hopefully we'll have everything all fixed up soon!

 

-Ashley


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