From reading other Blog entries in the past it seems other users have also experienced going to the account to try and check on tracking information, give a partial refund, or to see other tranaction details only to find that the account says "No transactions" for the last 30 days. But I haven't seen any reports this month and I feel like I'm "stuck out in the cold"
I've had this problem in the past and had to call Paypal Customer Service to get my userid put on a list of others who are experiencing the same issue only to have to wait a few days.
This is the 2nd time I've had to call and been put on a waiting pattern and told that they are working on it.
Seriously?! I've read in the blogs that other users have gone through this before and yet it continues to happen.
It's been over a week this time and I can't access anything except when I generate a report (but unfortunately I can't see tracking information or give partial refunds from those reports), so basically I'm just waiting and telling my customers that Paypal is having issues.
Does this sound familiar? I'm curious how many other users are affected as I felt like Paypal didn't want to give out the fact that this was a system error but they were forced to after I told them I've tried from multiple computers/browsers/phones and went through all their suggested fixes... what a waste of time. If they had just let me know this is a system glitch that seems to affect a small portion of their users each time they do an update I'd feel like I wasn't alone. But each time it takes over a week to fix it.... I'm hopeful by the New Year my activity will be back but I wouldn't be surprised if it took longer...
