Why is my account in Chinese?

[Roosbasement]

My homepage and everything I try to access is in Chinese. On occasion my browser will let me translate the page but that doesn't solve the root problem. I tried locating a customer service number and that was also in Chinese. Please help.

[DPCreations]

What does the flag show at the bottom right of your PayPal account page?

[Roosbasement]

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@DPCreations wrote:

What does the flag show at the bottom right of your PayPal account page?

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There isn't one.

[DPCreations]

Are there language options at the bottom right of the PayPal main page.  Mine shows English, French, Spanish options.

[Roosbasement]

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@DPCreations wrote:

Are there language options at the bottom right of the PayPal main page.  Mine shows English, French, Spanish options.

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If I'm logged out and go to the Paypal homepage it shows up in English with the US flag at the bottom of the page where I could change the language settings if I chose. However, when I actually log into my account everything switches to Chinese. There is no longer any flag that shows up nor is there anyway for me to read the page. I most definitely do not read the Chinese language. 

[DPCreations]

Can't help anymore other than attempt to contact PayPal by email for from Facebook.

[kernowlass]

@Roosbasement

Delete cookies and browsing history and re-boot and that sometimes sorts it.

[Roosbasement]

Unfortunately, I've already tried that to no avail. I've tried other computers entirely with the same results. 

[kernowlass]

@Roosbasement

Try clearing your internet history / cookies etc and rebooting.

Then read the moderators reply on the link below.

/t5/About-Settings-Archive/the-whole-site-is-in-the-wrong-language/td-p/557824