Hello
My account was hacked in the end of september. Unfortunatelly I was sick that week and haven't checked my e-mails properly. Then about a week ago I entered my Paypal account to pay some bills it was limited.
There was a possibility to sent a code to my cellphone to verify that I do own that account. I did it, get code and entered it.
Right after that I received an e-mail from paypal asking me to send them a copy of my passport and bank statement for a card xxxx. There was not mentioned cart type, only 4 last digits.
I send them my passport copy and them made a mistake answering about card statement. One of my cards was replaced several months ago and I didn't remember its number. So I thought Paypal asking me about that card answered that it does not exist anymore. And sent e-mail to them like this.
After that I logged into my mailbox again and decided to check older pages. I sell online, so my inbox is always "clogged" with notifications of sales and transactions. And then I saw all that notifications from Paypal about new card beeing added and that I have to confirm it. Then a requaest to withdraw $295.00 and after all that notification that my account is limited.
I immidiatelly wrote to Paypal again, saying that I missinformed them and I do not own visa card, haven't added new cards recently or requested a withdraw. I get back only autoreplies.
So how long does it take for Paypal to review my documents and what else can I do to help them identify myself. I still need to pay some bills
