Paypal Here unable to update - fails on step 2 of installation

TOASTaffs
Contributor
Contributor

Hi there,

 

The latest update (June 2016) fails to update.  I'm using a Samsung phone and both phone and white card reader are plugged in and charging. 

The App downloads the update, moves onto installation and fails at Step 2 of 4.

 

Any help?

 

Login to Me Too
2 REPLIES 2

DPCreations
Frequent Advisor
Frequent Advisor

Is this the smartphone app or the bluetooth reader that you are updating?

Are you usuing WiFi or data connection?

In what country are you?

 

Login to Me Too

TOASTaffs
Contributor
Contributor

Update -

 

Card reader completes the two download stages, then the four installation stages then goes back to the download stages and fails on second download.

 

If I turn the phone off and back on again it will work for one or two transactions and then insist on an update again.

 

How do I stop this loop?

 

UK, using Nexus 5 and/or Samsung S2 same result with both.

 

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.