Can't verify account because of old phone number

MortenG
Contributor
Contributor

Hi Paypal Community,

 

When trying to log into my account today, I am being asked to validate my account through my phone.

 

Unfortunately the phone number entered in my account is an old one, that I no longer use.

 

I would like to gain access to my account as soon as possible.

 

What other verification steps can I go through in order to secure this?

 

Thank you!

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3 REPLIES 3

z423coolyoshi
Contributor
Contributor

I am in the same boat, I am posting here insted of creating a new thread. Please respond paypal support.

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sandypurins
Advisor
Advisor

@z423coolyoshi and @MortenG

 

Call PayPal using the "Help Center as a Guest" link on this page...

https://www.paypal.com/selfhelp/contact/call

Other contact options are Twitter via @AskPayPal https://twitter.com/askpaypal or Private Message on PayPal's Facebook page at...

https://www.facebook.com/PayPal

-Sandy

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MortenG
Contributor
Contributor

Thank you @sandypurins.

 

That worked for me.

 

@z423coolyoshi they just asked me for my name, e-mail address, and the last 4 digits of my account or credit card number. Then they re-opened it.

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