Can't confirm a new email address

[ancaleon]

I am trying to add a new email address to my account, but the confirmation email I receive that should have contained a link or confirmation number is completely blank. No text, and there's only a button linking back to paypal's main page. I'll contact customer service if necessary, but I was wondering if anyone else had this problem and if there was an easy fix.

[plazagirl]

I too am having this same problem. For months I haven't even received an email and then today I tried it again and I got an email. But they are blank. Jus the new logo and it links back to the main page to login. 

Hope you got some help. 

V

[vll]

I was having a problem confirming my new email; the confirmation email I received appeared to have no link in it. When I searched for help I found a number of questions regarding this, but couldn't find a solution. I was going to email PayPal, and I highlighted the email message I had received, so I could copy it to show there was no link, and the link appeared. It was white so it did not show up in my gmail message. I added a different email to see if it was the same in all messages, but in Yahoo there is a blue box with white letters for the link. I hope this will help if you are having trouble finding the link.

[usertoo]

I do not get any link to confirm my email address.

I had removed my old email address from my account. However ebay was stll trying to use it as payment for my auctions. So I cannot reconfirm my account. I was on hold for 3 hours with ebay/Paypal.  I wasn't going to wait any longer.

[bkofman]

In my case, the solution was to change the email format from text to HTM (it's kinda hard to find in your PayPal profile). Then the email message had a button to click on.

[Maximus888]

Thanks to all for the solutions.

What worked for me was to change the "Notification" setting directly inside the PayPal account as follow:

- Click the "dented wheel" at the top right corner to view your Profile page

- Click the "Notifications" tab

- Click the email address next to the "Envelope icon"

- Change "Send me emails with this format" to TEXT

Things should now be good and you'll be able to see the "confirmation email" link.

Best Regards,

Maximus

[ancaleon · Accepted solution]

I actually found a fix! Turns out my antivirus had something to do with it, so I disabled it temporarily and sent the email again, and everything showed up.

[paul-audiothai]

Just set up a new business account okay

Clicked the link to verify my email address

Received the email with the activate button and a verification number

Clicked on activate account, signed in and my email was mow not unconfirmed etc

1 hour later it was not verified again

Did the whole thing again . . . . .?

Help please