Shopify not allowing my to refund via paypal

trailntrial
New Community Member

Please help with the following error?

 

Order #1001 Refunded by <removed> Message The transaction id is not valid Amount $53.55 Refunded items Gateway PayPal Express Checkout Status failure Type refund Created Dec 19, 2017, 10:46AM Information from the gateway

Timestamp 2017-12-19T15:46:12Z Ack Failure Correlation 8a98908c61834 Version 124 Build 40680762 Message The transaction id is not valid Error codes 10004 Timestamp 2017-12-19T15:46:12Z Ack Failure Correlationid 8a98908c61834 Errors Shortmessage Transaction refused because of an invalid argument. See additional error messages for details. Longmessage The transaction id is not valid Errorcode 10004 Severitycode Error Version 124 Build 40680762

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