why paypal refund my money back to the buyer?

[JohnGaming]

Hello community, iam a seller of a virtual game currency (Path of Exile) already done selling about moreless 450++ transaction (4 of that is open case) all of that case is about *transaction without authorization* 3 of them paypal send it back the money to me (thanksgod) because i always take a screenshot of every single chat (on skype) and game, and always tell buyer to give me a NOTE on sending money (howmany/what he buy and on what server) which is there's is no way buyer sending money *without authorization*, iam i right guys? and this time its happen again buyer want refund the money and using Menu *transaction without authorization* and this time is about the buyer buy 100Exalt in game (il explain everything which is maybe u guys (community) maybe dont understand because this is virtual item/in game) and cost 59$ which is that quite alot to me and realy hard work in game to get that 100Exalt, but this time paypal refund the money to the buyer, IDK why paypal do this, i already give every single proof about the transaction same as another 3 done case and the buyer is already give a NOTE on sending money (howmany/what he buy and on what server) and this is already not a transaction *without authorization* right? but why paypal still sending/refund the money to the buyer?

https://ibb.co/nzfQ5b
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https://ibb.co/fwq3rG
https://ibb.co/hZ5Q5b
https://ibb.co/bBNSJw
https://ibb.co/d8tCkb
https://ibb.co/g7CSJw

here i can give u guys take a look about full about this problem screenshot did i miss something? did buyer realy did not autorize his transaction/or get hacked? realy hacked? but why he did not answer my email/skype chat? the question is did he realy got hacked or the using week spot about PayPal *transaction without authorization* because not every buyer is good buyer, iam i right guys??? thankyou this is my first post on community btw, pls help my problem/or how to get my money back 59$ is quite alot to me

[Whac-A-Mole]

you have done 450 transactions and you just find out?

There is no seller protection for digital goods as you aint got no tracking number to prove delivery

[JohnGaming]

what u mean (you just find out?) please be specific iam not from english and just know little bit english leanguage, hope u understand, and about *There is no seller protection for digital goods as you aint got no tracking number to prove delivery* i can proof transaction there in last images https://ibb.co/g7CSJw as like another 3 case paypal let my money back to me, the proof is just like this, this is done trade, question is this is not buyer did not recive item case but this is, buyer want the money back case, thankyou for the reply sir

[William9]

Only physical items are covered, no protection for virtual items.

You'll need to have tracking number from shipping company which reports item "Delivered". Virtual items are not shipped so no tracking code, no seller protection.

[Whac-A-Mole]

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@William9 wrote:

Only physical items are covered, no protection for virtual items.

You'll need to have tracking number from shipping company which reports item "Delivered". Virtual items are not shipped so no tracking code, no seller protection.

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he is saying he has won the dispute in the past,so why didnt he not win this time?

no one knows ,this is a member forum,we dont make Paypal policy,so if you want an answer,call Paypal.

My bet is that Paypal will tell you the same -virtual items do not get seller protection

[JohnGaming]

just got email from community mailer about this case thankyou mailer reminder, but this problem not yet solve and i still dont know the right answer