Long story short I opened a dispute against a seller that will not communicate with me regarding a purchase ($90)I made 4 months ago and I never received. When I submitted my dispute, a box immediately opened that said "the seller is unable to respond to this dispute. Escalate to a claim." What does this mean? I opened a claim and am waiting for a response from the seller. My fear is they have closed their paypal acct. Will I still get my money back even if they have closed thEirik paypal acct? What if they don't respond to the claim? Thanks!
Yes, it is for and item that was never shipped, or received. It was a wooden monogram wall hanging that I ordered 4 months ago. I've tried, calling, emailing, fb messaging the seller with no response, however they continue to take orders and interact with other customers on their website/fb page. I noticed on their website the other day that they no longer have "Paypal" listed as a way to pay. So I guess I'm just wondering .....if the seller did in fact close their PayPal account recently, will I still be able to get refunded?
Yes, it is for and item that was never shipped, or received. It was a wooden monogram wall hanging that I ordered 4 months ago. I've tried, calling, emailing, fb messaging the seller with no response, however they continue to take orders and interact with other customers on their website/fb page. I noticed on their website the other day that they no longer have "Paypal" listed as a way to pay. So I guess I'm just wondering .....if the seller did in fact close their PayPal account recently, will I still be able to get refunded?
PayPal has buyer protection. It has nothing to do with the status of the seller.
As long as you comply with policies for buyer protection and seller fails to comply with seller protection, then you get your money back. This assumes that your claim was submitted correctly and with any requried documentation.
