i have some problem in my transaction

YEJINKwon
Contributor
Contributor

I'm really worried the seller is a fraud and he's going to send me someting significantly different than what I ordered

 

he give me a tracking number by Instragram DM 

 

but tracking number still not tracked during 4days

 

so i  open the case ( seller does not shipped item )

 

but seller still not response .

 

i want to escalate my case to claim , but

 

i heard about the scam

 

that once i claim ( reason was seller does not shiped item )

seller has provided a tracking # to paypal 

 

but got a definitely wrong stuff

 

 

i think i'm in this situation.

 

i think he already make shipping rabel and after escalate dispute to claim,

 

he has provided a tracking # to paypal

 

 

All I'm saying is that can i change the reason of claim?

[ seller doesn't ship  ]  to [ seller sent wrong item ]

after i got a item from seller .

 

 

 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@YEJINKwon

 

Yes there is an option to change a dispute from non receipt to not as described IF you receive it.

But don't forget to escalate the dispute to a claim if you have not received it so you get your refund because 'if' it arrives AFTER you have had a refund it is easy enough to re-pay the seller if the item is ok.


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