how can i enter more information on a not as described case , while it is in review ?

[notnow11]

i received notice from paypal that a customer had filed complaint 2 months after they received the item. I replied that i would refund if they

would return the item to me. Now, I would like to see a picture of the item and know why they claim it is not as described.

[Whac-A-Mole]

why not ask the buyer?

why ask us,we dont have the item