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How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.
Yes I ordered; they did not arrive. Tried to contact seller, no response. I put in a claim to Paypal, they are reviewing. Items arrived today, cheap knock offs. I've changed my claims.
Hi I ordered some fingerlings from a post on facebook. I have not received them yet and have tried to contact company through the email listed with no rsponse. Any help would be greatly appreciated. I ordered on 9/20/17 so it's getting close to 2 months.