This board is in place to allow PayPal Community members to assist each other with questions related to protection and security. If you have a question about Purchase Protection, Seller Protection, protection against unauthorized purchases, and examples of suspected fraud, this is the place to be! More specific topics include disputes, claims, payment review, chargebacks, reversals, phishing, spoof, and protecting yourself against online fraud.
If you have suggestions or feedback for PayPal or eBay we encourage you to share your thoughts and ideas here: My Feedback for PayPal. Any feedback posts will be moved to the Feedback board. We appreciate your feedback but we want to ensure that members with questions can easily find answers and receive assistance. We also want to make it easier for community members to easily find opportunities to help others with questions regarding a specific subject.
Will a PayPal Employee answer my question?
While PayPal Employees moderate this board, they will not always be available to respond to every question. You may see an Employee help out from time to time.
To help foster this board into a valuable help resource for members, we will be removing any unproductive posts. Unproductive posts include posts or replies that are off-topic or do not address the original posters question or concern.
If you are asking a question, please provide as much information about the situation as you can. The more information you can provide, the easier it will be for a community member to understand the issue and provide the best information. Please remember that posting your own or another person's contact information, physical address, email address, full name, phone number, or any other personally identifiable information is prohibited.
Thank you for helping us keep the Community Help forum a friendly and productive environment for all members. We look forward to your contributions!