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I have been charged from my credit card for 2 payments although I have never visited this site. Also when I have tried to look for my orders I have given my email address and last 4 digits of Credit card it shows no records found. I do not have any order number to search for. My Credit card billing shows 2 payments for the months of Feb and March 2018. Could you please suggest what needs to be done?
I have same thing today. I have never bought any thing from Digital River Ireland or anyone using their facilities. They have also tried to take the money from a paypal account that I have not used for many years which does not have a valid bank card attached to it. Quite worrying that the email looks like a genuine email from paypal but if I click on any of the information ie. details of what I have allegedly ordered, no information is available.
Whilst I am not too concerned because there is no way any money can be taken from this account it does make me worry that this company would be able to get into my current paypal account that I do use regularly and that has my bank details on it.
Can Paypal shed any light on how this has occurred and how I can protect my active account.
Iv also had an email off this company but no money has been taken out ATM .I have never used or clicked onto anything off thus account .I hope the bank doesn't let them take money out. I don't want to click on the manage account\cancellation that's on the email just in case it sends info if my bank details .
I'm sorry to hear about the unrecognized payments in your accounts. I'm happy to help!
Digital River is a company that sells a number of different products, which typically involve a subscription. You may not be familiar with the name Digital River because they do not have the same brand recognition as whatever was purchased. If you've purchased anything online that is handled by Digital River, there will be a subscription in your PayPal account under that name that you can view, edit, or cancel by following these steps.
If you believe that you did not initiate any subscription payments, you can also open an investigation for unauthorized activity by following these steps. This process will also take you through re-securing your account to prevent any additional unauthorized access.
I hope this helps!
Hi t iv had another email off another user saying my PayPal account is going to take out £38 .00 from my account for paddy power. I don't even bet. No money has come out if my account nor for the other one so I can't cancel as they are not in my PayPal account .They must be a scam .but I'm not clicking on any of the emails Iv received. I can't send a copy of them to my email company as they are spams so not sure what to do i just thought that you should be aware that I have two emails now that somebody is trying to take money out of my account . Thanks for your help.
Phishing emails can definitely be disconcerting! Great job not clicking on any links in the emails! You can forward the emails to firstname.lastname@example.org for our teams to review. Thank you!