The buyer stated that they did not authorize this purchase on digital download game
pchen
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Posted on
Feb-23-2017
09:40 AM
Transaction made over two weeks ago over ebay, but buyer did not contact Ebay but report unauthorize purchase through paypal.
Paypal chargback the money and close the case with following reason:
- Digital goods are not covered under Seller Protection.
I was told that I should appeal to that specific rule, but I do not see any appeal option on my close case page.
Anyone can help me with this issue?
Thanks
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DPCreations
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Feb-23-2017
09:46 AM
William9
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Feb-23-2017
10:03 AM
If you sold item which was not physical and not shipped with tracking number which shows "Delivered" then you have lost the case and that's it. If it was chargeback then you not only end up losing the digital item (maybe game account?) but also paying 20USD fee. Whether or not you were honest in this transaction doesn't mean anything.
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