The buyer stated that they did not authorize this purchase on digital download game

pchen
New Community Member

Transaction made over two weeks ago over ebay, but buyer did not contact Ebay but report unauthorize purchase through paypal.

 

Paypal chargback the money and close the case with following reason: 

  • Digital goods are not covered under Seller Protection.

I was told that I should appeal to that specific rule, but I do not see any appeal option on my close case page.

 

Anyone can help me with this issue?

 

Thanks

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2 REPLIES 2

DPCreations
Frequent Advisor
Frequent Advisor

What did you sell?

Did you provide PayPal with a tracking number so show delivery?

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William9
Frequent Contributor
Frequent Contributor
If you sold item which was not physical and not shipped with tracking number which shows "Delivered" then you have lost the case and that's it. If it was chargeback then you not only end up losing the digital item (maybe game account?) but also paying 20USD fee. Whether or not you were honest in this transaction doesn't mean anything.
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