I run a business that sells VOIP services. It's a self-service business. I had 5 accounts created today and the accounts were filled with a total of nearly $1000. They are making calls to premium Russian numbers which cost a lot of money. My concern is that these accounts and payments look suspicious. I've suspended the accounts but how do I protect myself if these payments turn out to be fraudulent and a charge-back happens. I could be out $500. How long should I wait before releasing the funds and allowing the customer to use it? Is there way to confirm whether these payments are legitimate? How do I protect myself from losing money?
