Chat with our moderator team every Wednesday between 1-2pm PT (4-5pm ET). Learn more in Community Events
How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.
I ordered from this company just this afternoon.I saw their add online for comfortable shoe inserts.I did not know that they had such bad reviews.Paypal had left me a message questioning the transaction,Did I authorize it?I replied that I did.Then I looked them up,,,oh my what have I done?
it took from dec 5th to dec 26 to get it ,dont want it anymore called them 5 times using they choice on phone no answer from any of them have filed a dispute with card company it is 70+ on my card for 2 items i would tell you chalk it up to we got snookered and do the same file a dispute on your card and they are in london england not the usa. of course you see foxtv you think usa not over in the pond.good luck all HAPPY NEW YEAR!!!EVERYONE FILE A DISPUTE DONT OPEN IT YOU KNOW WHAT THEY SAY IF ITS TO GOOD TO BE TRUE IT IS!!
Got a notification from Paypal this morning saying I will get a refund for the double dipped item ( found out from Paypal when I raised the dispute that the second billing was for an amplifier) This has not arrived and I am not sure if I am going to get a refund for the rubbish antenna that arrived but as per every other complaint they just don't work. I have not been asked to return this item to some dodgey Netherlands or Chinese address. I will never ever be using Paypal ever again outside of ebay because at least you get a bit more protection.
Just got another reply from Paypal that they have credited to my account, got the full amount for the so called amplifier and most of the money for the antenna that arrived but as we all know they don't work. Thank you Paypal, keep up the good work and stop these mongrels
Norm - congrats on getting (most of) your money back. Still, I wouldn't give PayPal too much credit. Look at what you had to go through - it shouldn't have been that difficult.
Thanks Kimmerbeth, how have you got on? I probably got all my money back just in US dollars it didn't seem right. Problem is these mongrels are still able to sneak their ads in and around ebay. I must emphasize to all people stung by this mob to RING Paypal