Sold sofa a week ago, now the lady who bought it is complaining and wants some money off

laneybel
New Community Member

I sold a couple of sofas on Gumtree and the person who bought it arranged her own courier. 

I reduced the price from £250 to £150 and asked if she wanted to view it first.

A week later I am getting messages that the sofa smells of tobacco smoke and she has tried cleaning it.... Although she has said the sofa's are lovely themselves.

I cleaned both sofa's myself and I can honestly say I have not noticed them smelling of smoke.

I don't smoke, I was never asked if it came from a smoke free home. However, my partner does not smoke in the front room.

She is now asking for a refund of £30 which would make her happier ..... 

I sold them in good faith, what are my rights as we used paypal for the transaction. 

 

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