cancel
Showing results for 
Search instead for 
Did you mean: 

Sold a drone on ebay, shipped, and the buyer cancelled their payment after the shipment. Help Please

Highlighted
New Community Member

Sold a drone on ebay, shipped, and the buyer cancelled their payment after the shipment. Help Please

This is kind of a last resort. I sold a Drone on eBay for $721.18 on January 14. I was in direct communication with the buyer and everything sounded fine. They needed time to send the payment, and it took a few days, but a few days later, I got a notification saying that there was a payment pending from this person. I still did not want to send it until it was fully in my account. I asked the buyer to contact Paypal and she responded saying that her bank had made it pending for something like safety purposes. I thought this made sense, because it was an expensive purchase, and I sent the drone. All was fine until the day before its expected delivery. I got an email from Paypal saying the pending payment was cancelled and the buyer was refunded. I immediately called eBay, who said everything was going to be fine. I gave it a few days, saw no payment, and then called again. I was told the same thing. Another few days went by, so I called again. I was now told to call Paypal, so after a few tries using their call back phone system, I finally got someone on the line. They told me there was nothing they could do and put me to someone else on the line. That person told me to send them an invoice on Paypal for the exact amount and if that does not work, file a complain with the IC3. So, I sent the invoice, with a nice message explaining the situation (I was trying to remain polite and calm). I did not receive any emails or a payment back from her, so a few days later I contacted the IC3. Since them, I have gotten no response from anybody. If a similar situation has happened to anyone else or someone has a suggestion, I would appreciate some guidance here. Thanks for reading this long experience.