Software Never Created by Seller & PayPal Refuses Refund

[eham06]

I purchased a service of creation of software.

That software (an app) was never created.

PayPal refuses to offer a refund.

Does anyone in the community have any experience buying software (an app) but it never being delivered?

Thanks

[Quandary]

Have you tried to open a dispute, if you can't get in touch with the seller you can file an “Item Not Received” claim" .   Dealing with digital goods can be a bit tricky.    Additionally, how you made the purchase can affect your the claim.  For example, you sent money as Friend and Family.

[eham06]

I opened a dispute and the dispute was dismissed by PayPal.

The seller was paid as a business not friends/family.

Thanks

[DPCreations]

What dispute, not as described or not received?

What reason did PayPal give for dismissal?

[eham06]

PayPal's reason:

After careful consideration, we're unable to decide this claim in your favor at this time. The item violates the PayPal Acceptable Use Policy. It's ineligible for PayPal Buyer Protection.

[DPCreations]

What type of dispute:  Not as described or Not received?