@indichocolate wrote:
I also have received orders in which the "customer" has a "confirmed" address, even though the customer (outside the US) placing the order (and paying via their PayPal account) used the address of their freight forwarder in the US. The fine print in which PayPal talks about confirmed meaning "reliably associated" with the address doesn't give me much confidence.
Also, the detailed requirements to be eligible for Seller Protection include this:
"You must ship the item to the shipping address on the transaction details page in your PayPal account for the transaction. If you originally ship the item to the recipient's shipping address on the transaction details page but the item is later redirected to a different address, you will not be eligible for PayPal Seller Protection."
That was a big bright red flag for me, so I called PayPal about a current dispute involving a freight forwarder. The customer support rep told me specifically that if the address is "confirmed" and if I show evidence it was delivered to that address, then I'm still under Protection, even if it's known to be the freight forwarder, and not the end purchaser. She couldn't describe a specific circumstance in which I would lose the protection.
The whole thing is concerning because I'm not learning much about how to reduce my exposure risk. I see blog postings and articles that say vague things like "even though many people use freight forwarders legitimately, it's also true that bad guys use them as a middle-man to perpetrate fraud". But I don't understand what specific, practical steps I can take that really will make a difference.
this is contrary to eBAY buyer protection,if the buyer forwarded the shipment to a different address,he loses his buyer protection.
when an overseas buyer uses mail forwarding service,it just create more problems,some mail forwarding service repacks your item ,when it arrives damaged,whose fault is it?
if you have bought insurance,it would be domestic insurance,not overseas insurance.
what if the buyer refuses the shipment due to customs duty or buyer remorse,and it come back to the forwarder,not you.
It could take up to a month,in the mean time buyer wants his money back.
if you have insurance,insurer these days would ask to look at the item,and where is the item?
