Big changes are coming for the PayPal Community Forum on April 23rd. Learn More
Chat with our moderator team every Wednesday between 1-2pm PT (4-5pm ET). Learn more in Community Events
I sold a pair of earring on Nov 25th on Dec 15 i was messaged from ebay saying not to respond to that buyer they were opening a case that the account had been hacked. So i did not have any conversations with that buyer. then on dec 26th out of the clear blue this package arrives and not remembering the name i opened it and its the earrings. so paypal puts a hold on the amount of money and opens a case because the credit card company open a case to get the money back apparently a family member bought the earrings with the fathers card. my question is what is going to happen have i lost this sale and will have to refund the money after this long. if i would of known that package was the earrings i could of refuse them but i didnt so is that going to work in the favor of the credit card co. because i will send them back to them. i feel i did nothing wrong and this person had my diamond platinum earrings for over a month. im so confused to what Seller Protection actually does to protect us sellers. any help answering my concerns would be great so thank you in advance.
did they file unauthorised transaction?
if the earrings come back in the same condition,you should refund .
you cant have the earrings and the money.
There is seller protection for unauthorised transaction if the seller can prove he has shipped the item,justproof of shipping is good enough,not necessarily delivered.
but in your case,it came back to you,so you suffer no loss.
how did it come back t o you,did they send it back or someone refused the package and usps returned it to you?
Hi, I hate to bother you again but it seems Paypal found that....well i dont know i have not heard anything from paypal but they released the funds. but now i dont know what to do. if the customers credit card company paid him the money back and they opened the case with paypal, and he shipped the item back to me, what do i do with the item i dont want to relist them if im obligated to send them somewhere. I am new to selling online and im an honest person so any insight would be a big help.