Return item for refund, but seller return address does not match paypal return address

notebookplazaec
Contributor
Contributor

I was granted a refund as long as the item bought is returned. The seller wrote me via ebay mentioning the shipping address in Paypal is incorrect, and he gave me a new one. What should I do ?. Paypal request the item be signed for otherwise I wont receive the refund. 

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3 REPLIES 3

DPCreations
Frequent Advisor
Frequent Advisor

PayPal requires the item be returned to the seller's PayPal address.

 

You could make a phone call to PayPal customer service for help.

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notebookplazaec
Contributor
Contributor

Thanks, will do. 

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Whac-A-Mole
Frequent Advisor
Frequent Advisor

tell him to update both PAYPAL and Ebay return address or you will report him  

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